Although this isn't the most importantfactor in order to recognize a reliable cloud web hosting company from a bad one or a reseller from an actual provider, being able to call and communicate with a live person is a sign that you aren't dealing with a one-person service provider and that you will be able to get in touch with someone when you need help. The telephone support for hosting services may range from common to experienced, so the issues that can be resolved through a call vary depending on the supplier. In most cases, these issues are simpler and include billing or first level tech issues as more difficult problems generally need a support ticket where both you and the system administrators can track the proceedings with a specific issue. Nevertheless, having the option to phone call your supplier can save you a lot of time and efforts for the numerous small things which may eventually show up at the time you manage your hosting account.

Phone Support in Cloud Web Hosting

If you decide to acquire one of our Linux cloud web hosting, you will be able to get in touch with our customer support team via phone for 14 hours every day. We can help you choose the proper plan for your sites as we realize that it is better to discuss this kind of matters with a live person. In case you already own an account, we are able to help you with all your sales/billing questions and / or general issues, even with some tech troubles that don't involve too much time or escalation to a system administrator because it is better to open a ticket for time-consuming troubles so as to have the correspondence in one place. We have phone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we offer include live phone support for fourteen hours daily. In case you are unsure which package will be appropriate for your websites, you would like to learn more about a package's specs or you'd like to have any other kind of info about our solutions, you'll be able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. In case you already own an account, you are able to contact us about general and sales matters, although we're usually able to assist with a number of technical issues as well. For strictly technical issues you'll have to use our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option in case the trouble needs more time to be resolved or it needs to be escalated to our system administrators.