There are a number of ways to contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a ticketing system. It is the easiest channel of correspondence for several reasons. In the event that no client support staff representative is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy ‘n’ paste extensive pieces of information without having to worry about typos, and if a particular problem needs more time to be fixed or a number of replies need to be exchanged, all the info will be in one place, so either party can always see the comments added by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they’re often separate from the web hosting platform, which means that if you need to supply info or to adhere to guidelines, you’ll need to use no less than two different admin interfaces and this number may rise in case you desire to administer multiple domains. Moreover, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting include an integrated trouble ticket system, which is part of our in-house developed Hepsia Control Panel. In contrast with other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in one and the same location – payments, web files, emails, trouble tickets, etc., avoiding the necessity to go through different admin interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of mouse clicks without having to log out of your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a number of educational articles, which will provide you with more info and which may help you solve any given issue before you actually post a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was developed with the notion that you should be able to manage everything connected with your semi-dedicated server account in one place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have an enquiry or face an issue, you can contact our client service staff members right away without needing to log in to a different system. You can browse your web files or check various account settings while sending a new ticket or reading the answer to an older one. If you have an immense number of tickets and you want to track down a given one, you can make use of the clever search box, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain an answer in no more than one hour irrespective of the nature of your enquiry or issue.