The customer support that you can get from your cloud web hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical trouble with an active account. Timely and accurate info about a question or a problem can save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real web hosting supplier and not from some reseller. When you acquire a hosting account from a company that doesn't own its servers and it can't access them directly, it's very likely that you will wait for a few days in order to receive a reply to any question, thus your sites may stay offline for a long time. Alternatively, a supplier which offers various means of communication and has a tech support team that is available any time will assist you to right away and help you decrease or totally avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of getting assistance right away, so our cloud web hosting services include 24/7 technical support along with various ways of contact. If you don't have an account yet, you can call us or use our live chat and talk to a live agent, so as to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up obtaining a service that you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further analysis. In contrast to the majority of suppliers on the market, we reply to all the tickets within an hour, so you will not have to wait for an entire day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we provide come with 24/7 customer and technical support, which means that whatever the problem you have, you can get in touch with us and we will give you a hand at once. Our guaranteed reply time for every e-mail message or trouble ticket that you open through your Hepsia web hosting Control Panel is only one hour; usually the response time hardly ever exceeds 20 minutes. In addition, we provide telephone support with multiple local numbers around the globe as well as a live chat, so you can get in touch with us and get additional info about our solutions even if you don't have an account yet. We can assist you with any question or a difficulty you have - payment methods, plan features, email configuration, website hosting account settings, and so on. If you employ our services, you won't ever encounter a scenario where you need to wait for a couple of days to get an issue solved like you will need to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

Each VPS server package that we provide includes 24/7 customer and tech support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can contact us anytime, even weekends and holidays. For your convenience, we supply different methods of communication - telephone support with several local numbers around the globe, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues as it'll be easier to monitor what's going on. The maximum warranted response time for all of the email messages and tickets is 60 minutes, however it rarely takes that long to receive support. In case you acquire the Managed Services upgrade that we supply, our administrators can also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we offer come with 24/7 support via several means of communication and with a one-hour maximum reply time warranty. In case you want to find out more about the plans or you have some general or billing questions, you're able to call one of the local numbers we have internationally or you may use our live chat support and speak to a live agent. For solely tech matters which need some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, because all these channels are more appropriate to keep track of a given issue. The answer time for them rarely exceeds 30 minutes, which means that you can forget about waiting for a whole day in order to get support. Our support service is available for any server-related issues, as well as the pre-installed software. When you need support for third-party apps, you may consider ordering the Managed Services upgrade that we provide with all plans.