1 hour ticket response
Our team of support engineers is focused on giving rapid answers to each of your inquiries. We’ll examine your technical support ticket the moment it’s been received and will reply back with a solution to the problem within less than 1 hour after the technical support ticket submission. In fact, our average support ticket response time is 20 minutes.
A Premium Help Desk Support Service
Our customer service staff representatives possess broad experience in the Linux cloud web hosting industry and are trained enough to offer a prompt solution to your problem. If, however, the situation at hand is not within the competence of a technician, the tech support ticket will be forwarded to a programmer or administrator for additional investigation.
An Intuitive Help Center Section
In the Website Control Panel you can find an easy–to–navigate Help section where you can get quick hints on how you can use our hosting services. You can get the answers to your inquiries in our F.A.Q. library, see more info in the web hosting account management articles or check out the instructional video tutorials.
