Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • Every single help request you send to us will be attended to within maximum one hour. In case your trouble ticket or email requires further assistance from an admin, we’ll without delay forward it and leave a note to let you know that your matter is being worked on. If you order our Optional Admin Services package, all of the server administration services included there will be completed at a time that is convenient for you.

  • Top quality support service

  • A Topflight Tech Support Service

  • We’ll be available to you 24/7 to respond to any questions that you may have about our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server administration procedures, you can examine our Optional Admin Services package, which includes backup disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Website Control Panel was pre–installed for each dedicated server. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most instructional articles have video versions that show all the actions that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Website Control Panel section.